- 11-Jan-2013 to 04-Mar-2013 (PST)
- Port Townsend, WA, USA
The Patient Advocate serves as a central resource and coordinating link for addressing customer/patient-related concerns/complaints by proactively and reactively seeking problem resolution to insure issues are addressed in an appropriate and timely manner. Coordinates, investigates and resolves patient/family issues concerning the quality of care and services. Identifies potential concerns proactively by engaging patients/customers contact through rounding and other methods. Serves as a resource and support for physicians, leadership and staff in establishing an environment of proactive service recovery efforts. Will manage database to provide reports to Administration, the Executive Quality Council and the Board of Commissioners. Develops, implements and oversees an appropriate supportive infrastructure for Jefferson Healthcare customer concern program. Manages information and data related to Customer Satisfaction surveys, and other mechanisms that are used for monitoring the "voice of the customer." Administers the Customer Concern program policies, providing direction and guidance for the organization in implementation. Provides oversight and integration of the patient service recovery program at Jefferson Healthcare.
FTE 0.6 24 hours/week; Monday-Friday, variable days
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